Return Policy

Your Satisfaction is our Priority.

Return Policy

Refunds, exchanges or credit on retail products are allowed within 30 days of delivery date on Top1 purchases.  Full refunds will be issued for unopened products .  All sales are final after 30 days. All Gift Certificates and Gift Card sales are final and not refundable.

Returns/Exchanges Process & Policy

If you change your mind or you’re not satisfied with your purchase, you can return your product to top 1 skins care for a full refund. Returns or exchanges must be unused, in the original packaging and in the state that you received them. Returns or exchanges are accepted within 30 days of your purchase date.

Partially Used Product Guarantee


We want our customers to be happy with our treatment systems and individual products. If you’ve tried a product and you’re unhappy with the results, we’ll share the cost. Simply return the open/partially used product within 30 days of your purchase for a 50 % refund off your original purchase price, applied as a store credit.

Return/Exchange Process

To return or exchange an item/items, you must do the following:

First, you must email us at or call us by phone Monday through Saturday 9 a.m.-5 p.m. EST, at: 631 880-1218.. We’ll need your name, account number, email address, phone number and your specific order number related to the items you want to return. NOTE: This step must be done first, before you ship the product(s) back to us!

Once your item/items are approved for return by a Top1 skincare Representative, you can proceed. Ensure that the items being returned are unopened, unused and in their original “new” condition.

Pack the item/items in the box you received them in or pack the item/items in a similar shipping box.

Include all printed material and the packing slip.

Print your original order number on the box and ship the item/items you’d like to return or exchange to:


1747 central blvd

bay shore Ny 11706