Returns

Return Instructions

Our Online Customer Service Team will be happy to assist you for eligible returns, with a free return label, return instructions and the return shipping address. If you received the item as a gift or wish to exchange it for another item, directions will be provided. Only products purchased on thebodymillgh.com may be returned.

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How to Return

  1. Print It: Print the label from your email.
  2. Pack It: Carefully pack items into the box. Seal the box and affix the prepaid label to the outside.
  3. Ship It: Take the package to any UPS location or request a package pickup by contacting UPS at 1 800 430 7161 (subject to UPS fees). Full instructions are included in the return label email.

Return FAQs

Once received, return packages are processed within 7-10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.

When an exchange is requested it is completed in two steps:

  1. A credit is issued for the item(s) returned.
  2. A new order is processed for the item(s) requested in exchange.

Two transactions will be posted to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange. Please note that billing for the exchange item is subject to payment authorization and once authorized, it will post immediately to your account. While both the credit transaction and the billing transaction for the exchange occur simultaneously, it may take longer for the credit to post to your account depending upon the bank’s processing times for credits.

Yes. If you would like to make an exchange on an order originally paid with PayPal, please contact us at 1 800 430 7161, via email at OnlineService@thebodymillgh.com (available 24/7) or via live chat (available Monday-Friday, 8am-10pm ET, and Saturday & Sunday, 10am-8pm ET). Our Online Service Team will be happy to assist you in processing your exchange, however, we are unable to process exchanges directly with your PayPal account and will require a credit card for processing.
If your online order is not as expected, please contact us at 1 800 430 7161 for assistance.
If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible at 1 800 430 7161 for assistance.

If you would like to return or exchange an item you received as a gift, please contact us via email at OnlineService@thebodymillgh.com (available 24/7) or via live chat (available Monday-Friday, 8am-10pm ET, and Saturday & Sunday, 10am-8pm ET). Our Online Customer Service Team will be happy to assist you for eligible returns and provide you with specific return instructions.

Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately at 1 800 430 7161. Please provide the order number along with your email address and phone number for fastest service.